FAQs

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Have questions? We’ve gathered the most frequently asked ones right here. Browse through to learn about payments, delivery, returns, and more.
We offer a wide range of vaping products including disposable vapes, refillable pods, cartridges (carts), e-liquids, and accessories. Our inventory includes top-quality, popular, and trending brands.
Yes. All products sold at Plug n Play Shop are 100% authentic and sourced from verified and reputable suppliers. We do not deal in clones, fakes, or low-quality replicas.
Yes. You must be at least 18 years old (or the legal age in your region) to buy any vaping product. By ordering, you confirm that you meet the legal age requirement.
Simply browse our store, add items to your cart, and proceed to checkout. Fill in your shipping and payment details, then confirm your order. You will receive an email/SMS confirmation.
We accept the payment methods shown on our checkout page. These may include bank transfer, cash on delivery (if available), or other local payment options.
Shipping times vary depending on your location. Most orders are processed within 24 hours and delivered within 2–5 business days. You will receive tracking information once your order is dispatched.
In select cities/areas, same-day or next-day delivery may be available. Please contact us to check availability.
Yes. Once your order has been shipped, you will receive a tracking number or tracking link to monitor your delivery status.
Please refer to our detailed Refund & Returns Policy page. Generally, returns are only accepted for defective items, and products must be unused and in original packaging.
If you receive a damaged or defective product, contact us immediately with photos or video proof. We will assist you with a replacement or refund based on our policy.
Warranty depends on the manufacturer. Some products come with limited warranty coverage. Disposable vapes generally do not include warranty.
Orders can only be cancelled before they are shipped. Once your package is dispatched, cancellation is no longer possible.
Yes. Many items are restocked regularly. If a product you want is sold out, check back soon or contact us to know when it will be available again.
You can reach us through our Contact Us page, social channels, or email at: [Insert Your Support Email Here]